Shipping & Returns

SHIPPING
  • Flat shipping rate of $10.00 to Canada
  • Free shipping on orders of $100 and more to Canada
  • Packages are sent by FedEx Ground, other territories are shipped by FedEx Express – a tracking # will be emailed upon dispatch
  • Shipments take 3 – 10 days within Canada
  • Should you experience any shipping delays, please contact us at info@RoboKidShop.ca
  • If your package is urgent, please contact us at info@RoboKidShop.ca before placing your order and we can offer you faster shipping options, for an additional fee 

PICK UP

  • Free of charge
  • You can pick up your order at our Montreal's office: 1205 de Louvain West, Montréal, QC, H4N 1G6. 
  • Our office is open Monday to Friday from 10:00 am to 4:00 pm. If you want to pick up your box outside of these hours, please contact us at info@RoboKidShop.ca.
  • You will receive an email when your order is ready. The status of your order will then show "Awaiting Pick Up".
  • Please expect 3 to 10 working days for this process.
  • If your order is urgent, please contact us at info@RoboKidShop.ca before placing your order
  • In order to pick up your order, please present a proof of order at pick up – on paper or on your phone.

RETURNS

  • Please note that all SALE items are “final sale” and cannot be returned
  • For all other items, you may request to return no later than 10 days upon reception of your parcel
  • To return an item, log into your account on www.RoboKidShop.ca and follow the instructions to Request a Return
  • All Return Requests respecting the above conditions will be approved
  • You will receive a confirmation email containing a prepaid return shipping label – please read and follow the return shipping instructions
  • Once we receive the item(s), we will refund your credit card the full purchase price, less the original cost of shipping
  • Please note that only items purchased from our website may be returned this way
  • If you purchased an item somewhere other than RoboKidShop.ca, please contact the store and follow their return procedures
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